Job Title: IT Executive – IT Support
Location: Indore
Department: Information Technology
Reports To: IT Manager / Head – IT
Key Responsibilities:
- Provide first-level technical support to users across departments, including software, hardware, and network-related issues.
- Troubleshoot and resolve issues related to desktops, laptops, printers, scanners, and other IT peripherals.
- Manage user accounts, access control, and email configurations in line with company IT policies.
- Install, configure, and maintain operating systems, antivirus software, and business applications.
- Ensure smooth functioning of LAN, internet connectivity, and internal communication systems.
- Coordinate with external vendors for IT infrastructure maintenance, repairs, or upgrades.
- Maintain asset inventory and ensure proper documentation of IT equipment.
- Support data backup processes and assist in maintaining IT security protocols.
- Monitor and escalate unresolved issues to senior IT personnel as required.
- Assist in setting up video conferencing and presentations for meetings.
- Ensure adherence to IT SOPs, data privacy, and cybersecurity standards.
Key Requirements:
Education: Diploma / Graduate in Computer Science / IT / BCA / MCA or equivalent.
Experience: 1–3 years of experience in IT support/helpdesk or similar role.
Technical Skills:
Windows OS, MS Office 365, Networking Basics (LAN/Wi-Fi/IP), Printer & Scanner setup
Familiarity with Active Directory, DNS/DHCP, antivirus tools, and backup solutions
Knowledge of hardware troubleshooting and basic server support is a plus.
